Partner with Professional Labs
Outsource your customer support to our offshore, round the clock Helpdesk, NOC, Level 1, 2 and 3 support. Our service is fully integrated with you and your team giving you infinite scale, maximising your profit and helping you to win more clients.
We provide:
- An offshore team of highly qualified Helpdesk, Systems and Senior Systems Engineers and Customer Friendly Dispatchers.
- Total Service Desk Management and Call Centre – calls and emails answered in your company name.
- Unlimited Sales Support from an experienced MSP and IT Sales Professionals dedicated to helping you win more business.
- People, Tools, Training and Techniques to optimise your MSP for maximum growth and profitability.
- The highest quality customer support – that is constantly measured and monitored.
An extension of your team
Our qualified, IT experts are dedicated to you and your clients. They get to know you and your business and are committed to ensuring your customer’s problems are solved rapidly.
We only hire the most qualified and skilled people with top communication and customer service skills.
We provide:
| Dispatch: | Answer calls, log and update service incidents, maintain constant contact with engineers, partners and end users. |
| 1st Level IT Support | Windows Desktop support, Office and Office 365 support, Password Management, User Access Control, Minor Installations and Software Updates. |
| 2nd Level IT Support | Escalated Complex Troubleshooting, Group Permissions, Virus and Spyware Response/Removal and Server Support. |
| 3rd Level IT Support | Server Support, Active Directory, Network Support, Firewall and Network Related Troubleshooting, core LOB Application Troubleshooting. |
| NOC Services | 24×7 monitor, patch and remediate faults with your RMM. |
| Tier 3 Services | Expert consultancy from Solution Architects on complex infrastructure including Cisco, AWS and Azure – helping you to win the deal, develop the scope of work and professionally deliver a result. |
| Project Services | Office 365 migrations, endpoint staging, application rollouts, AWS and Azure migrations. |
| Sales and Marketing Support | Tap in to 15 years of MSP experience. Our Directors and Sales Coaches are with you every step of the way helping you to win more recurring revenue. |
We integrate with you
We work with all of the tools your MSP is familiar with including ConnectWise, Manage and Automate, AutoTask and AEM, Freshdesk, Kaseya, Atera, Synchro and many more. We work using your RMM systems.
In addition to working with the tools that you’re already familiar with, we work every day with technologies that you support for your customers. Not only that, we can connect you with expert personnel to help you design solutions and sell more.
